苗栗泰安湯悅溫泉會館 (Tangyue Resort)

雖然在山上但距離便利商店沒有很遠，附近的原住民部落居民也很熱情，會館內有晚餐可選擇，或附近的原住民餐廳，早餐種類豐富多元

櫃檯 check in 人員 可能礙於人力不足 對於第一次造訪的旅客 解說相關設施方面 稍顯倉促 其他方面 都算優質。

住宿上都還不錯 ，只是房間溫泉熱水冷很快要一遍放水一邊泡湯，大致上都還不錯

缺點： ➡️知道這間溫泉比較久了，但真的不乾淨，廁所有異味，不知道是尿騷味還是什麼，就是不太好聞，而且久久不散，地板、床架都稱不上「乾淨」肉眼可見的灰塵、髒汙。 晚上睡覺蓋棉被很癢，一家四口像在ㄅㄆㄇ猴園一直抓🤣🤣🤣 ➡️隔音無敵差！！！！！！ 完全可以聽到隔壁、外面、停車場的噪音，真的是噪音！！！這隔音比我家還差，建議自備耳塞。 ➡️大眾池溫泉只有一池比較熱，其他都勉勉強強，還好今天天氣不算冷，不然會感冒！！（房間內的水溫還熱一點） 家人從更衣室出來，用李心潔見鬼的表情看著我說「第一次見到溫泉會館的更衣室，比外面游泳池的盥洗室還恐怖！！！！！地板不知道多久沒刷了！！！！」😂😂😂😂 然後，開了暖氣很熱，選擇不開暖氣還是很悶！！！！因為冷氣不涼🤣🤣🤣總之被空調弄得很阿雜😅😅 優點： ➡️日式建築加上部落的環境的確很優美。看得出來會館在環境上下了不少功夫。 ➡️服務人員很不錯，今天到達，無論是大廳、餐廳的服務人員都很熱情、熱心，第一次來不熟悉，服務人員都第一時間上前招呼，服務業也不容易，很感謝😊 ➡️大眾池更衣室裡面有脫水機，而且還脫的很乾，現場有小點心+現煮的薑茶，蠻好喝的！！ ➡️餐廳食物個人認為還不錯，今天點了兩個套餐、兩個火鍋，食材新鮮，都算中規中矩、也吃得飽，原本以為可以吃自助吧，可能後來改了。 這次在訂房網上一家四口前幾天臨時訂房，價格近1萬元，以假日的溫泉會館來說的確稱不上高價，但「湯悅」一直在我泡溫泉的名單內，坦白說這次來有一點小失望😔😔 希望下次來會有更好的旅遊體驗，然後家人很認真的問我「還下次嗎🤣🤣🤣」

國旅就是這樣，住的貴吃的也貴。

本次入住松悅房型，位處二館設施新穎乾淨，溫泉水質很棒，整體採光環境不錯，可惜淋浴的花灑壞掉，雙人床型為兩張單人床合併，且床墊感覺已使用許久，拼接地方突出，但兩張床墊中間卻凹陷，導致不好入睡。早餐中西式還算豐富，服務人員親切態度良好，建議稀飯搭配的幼筍品管再多加註意一下，油耗味重感覺放很久。

飯店很日式風格,還蠻美的 我的訂房型有含早餐跟晚餐,算是CP值高 房間乾乾淨淨也夠大,泡澡池也挺大的 外面拍照也美 服務人員不少,也都很親切跟積極

這次被安排本館2樓一進房之後踩上木地板就發出地板摩擦的很大聲音，想說無所謂畢竟也開業20幾年了，但萬萬沒想到的是泡完澡過一下廁所一直有尿騷味出現，自行沖洗了一下依舊沒有消除整夜聞到的都是尿騷味，再來隔音真的很差，飯店人員清晨約5點左右講話很大聲，還有半夜的水聲大約兩三點的時候一直出現，本想花了一晚近6000元來這放鬆一下的，結果整晚都沒有辦法睡覺，一點都不值得來住！

被免費升級了房型，車子停好後會有接駁車載上山到本館。房間乾淨舒適，空間寬敞，就是隔音略差。早餐（套餐）非常豐盛，手工麵包也很好吃

The only good thing about Tangyue was the view from the room. I've worked in kitchens and my husband has too as well as in hotels and this place felt like an episode of Kitchen Nightmares crossed with a David Lynch film and Faulty Towers. On the Trip app they said to contact the resort via email to arrange a shuttle from stations or airports. I found 2 email addresses and emailed them both multiple times with no response to anything - that was the first red flag. They had written our check our date incorrectly and it took two conversations of 30 minutes each to confirm that we didn't need to pay for another night as we were checking out on the day we initially requested. They kept saying that you'll need to pay online for another night but we didn't need one. Finally that got sorted. The first night we bought the set menu for dinner at the restaurant and they charged us, but then said they made an error in putting the price in their system so then they tried to refund our card and then tried to charge us immediately but the refund had not gone through. Very bold assuming that everyone has two lots of dinner money in their account. The kicker for this was the set menu was so terribly bad (an attempt at Western style fine dining - 6 courses for bad tasting and bad quality food that was truly awful and fine dining is kinda boring). The first course was chicken wings stuffed with cod roe - the chicken was cooked long ago, not kept warm and served cold and the roe was so gross and artificially pink. The main was a serving grey pork chops that with the translation was alleged 'Iberico'. We could have excused the food if it was not expensive but it was it was ludicrously expensive for how bad it was. This entire fiasco was course not helped by language barriers and using Google to help with translating but this took 45 mins to sort out and we ended up having to pay for the dinner twice. And my husband got food poisoning from the food and was ill all night long. So husband payed for it 3 times technically. They offered us a free cup of coffee for double charging us rather than saying we can sort it out another time but little did they know we had paid for all inclusive breakfast so the coffee was already free. The next day, husband staying resting after his food poisoning. There was not much to eat and we didn't want to chance the restaurant again (the only place to get food on that part of the mountain) so we bought packet noodles and Doritos from the vending machine. The last day of our 訂房網站, we wanted assistance to book a train back to Taipei and the girl who 'helped' us was sniffling the whole time and not wearing a mask and ended up just telling us to go to 7-11 to buy tickets. The open-air baths were pretty nice, but they had heaps of mineral build-up everywhere and dead leaves and detritus, so it felt a bit gross. Then I got the flu from staying there. Maybe we stayed at a strange off-peak time of year and the kitchen was doing experimental dishes, and the staff they had on where not their normal staff. I don't know but I strongly recommend you avoid this place.